FAQ's
General Questions
1. What is VouchMode?
2. What are the VouchMode Modes (Halal, Global, Neutral)?
VouchMode offers three distinct modes to tailor your experience:
- Halal Mode: Shows deals and services that are strictly compliant with Islamic law and principles. This mode will only display deals from the Halal and Neutral categories.
- Global Mode: Shows deals and services from a wide range of global merchants. This mode will only display deals from the Global and Neutral categories.
- Neutral Mode: Shows deals that are not specific to either Halal or Global preferences.
Please note: To browse deals in Halal or Global Mode, you must be logged into your account. Visitors without an account will only see deals from the Neutral Mode.
You have complete freedom to choose which mode you browse and purchase from. Deals from Halal and Global modes are strictly segregated and will never appear in each other’s feeds.
3. How does VouchMode work?
- Sign up for a free account.
- Choose your preferred browsing mode (Halal, Global, or Neutral).
- Browse deals in your selected mode.
- Purchase vouchers at discounted prices.
Redeem vouchers directly with the merchant before the expiration date.
4. How do I contact customer support?
Email: [email protected]
Phone: (+63) 945-216-5504 (available 8 AM–5 PM).
Live Chat: Click the chat icon on our website.
Deals & Vouchers
Deals are time-sensitive and typically run for 1–7 days, depending on the merchant. Act fast popular deals sell out quickly!
Sign up for deal alerts or check back daily for new offers. Sold-out deals cannot be repurchased.
Each voucher’s terms (e.g., validity, inclusions, exclusions) are listed on the deal page. Review details carefully before purchasing.
VouchMode partners with merchants who represent that their offerings in the Halal Mode are compliant with Islamic principles. However, the ultimate responsibility for providing a Halal-compliant product or service lies with the merchant. We act as an intermediary platform. Any specific questions about ingredients or preparation should be directed to the merchant before purchase or redemption.
Payments
We accept credit/debit cards (Visa, Mastercard), GCash, and other region-specific options.
Yes! We use SSL encryption and comply with PCI-DSS standards to protect your data.
– Check your spam/junk folder for the confirmation email.
– Ensure payment was approved (contact your bank).
– If unresolved, email [email protected] with your transaction ID.
All vouchers, deals, and services purchased on VouchMode are non-refundable, unless otherwise stated in the deal terms or required by law. Non-Refundable Policy.
Account & Security
Click “Forgot Password” on the login page and follow the email instructions.
Yes! You can change your browsing mode at any time within your account settings.
Click “Unsubscribe” in any promotional email or adjust preferences in your account settings.
Privacy & Safety
We collect data to personalize deals, improve our services, and process payments. For details, read our Privacy Policy.
We only share data with trusted partners (e.g., payment processors, merchants) to fulfill your purchases. We never sell your data.
Adjust settings via our [Cookie Consent Banner](#) or browser tools. Learn more in our [Cookie Policy](#).
For Merchants
Submit a partnership inquiry at [email protected]. Our team will contact you with next steps.
Deals are featured on our website, mobile app, email newsletters, and social media channels. Promotion is targeted to users based on their selected deal mode (Halal, Global, or Neutral).
